# Dumb Loop questions **URL:** \ **Category:** Pump\ **Created:** [June 24, 2022, 11:21pm UTC](https://forum.fudiabetes.org/t/dumb-loop-questions/12834 "2022-06-24T23:21:42Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Eric](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/eric/32/9209_2.png) [@Eric](https://forum.fudiabetes.org/u/Eric)\ **Post date:** [June 24, 2022, 11:21pm UTC](https://forum.fudiabetes.org/t/dumb-loop-questions/12834/1 "2022-06-24T23:21:42Z")
Hey Loop experts, this is a dumb question. I can’t remember how to find it! I had a pod error today. I gotta call them to get a replacement. Where is the pod error code displayed in the Loop app?!? It was happening during a bolus, so I am pretty sure it was an occlusion. ---
**Author:** ![bkh](https://avatars.discourse-cdn.com/v4/letter/b/da6949/32.png) [@bkh](https://forum.fudiabetes.org/u/bkh)\ **Post date:** [June 24, 2022, 11:33pm UTC](https://forum.fudiabetes.org/t/dumb-loop-questions/12834/2 "2022-06-24T23:33:02Z")
In the one case I had, it was a pop-up overlay that obscured the normal loop screen. If I were looking for it after the fact, I’d try settings (the gear in the lower right) and the Issue Report (second item in the settings, for me). ---
**Author:** ![ClaudnDaye](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/claudndaye/32/5_2.png) [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)\ **Post date:** [June 25, 2022, 1:43am UTC](https://forum.fudiabetes.org/t/dumb-loop-questions/12834/3 "2022-06-25T01:43:44Z")
I’m not at home right now looking at loop but I’m pretty sure it’s in the “issues” area. I’ll have to look when I get home if someone hasn’t definitively given the answer yet. Yes, what @bkh said. ---
**Author:** ![Eric](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/eric/32/9209_2.png) [@Eric](https://forum.fudiabetes.org/u/Eric)\ **Post date:** [June 25, 2022, 4:38am UTC](https://forum.fudiabetes.org/t/dumb-loop-questions/12834/4 "2022-06-25T04:38:45Z")
I looked in there and I am not seeing any pod alarm codes. At least nothing I can give to Insulet support. ---
**Author:** ![TomH](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/tomh/32/9063_2.png) [@TomH](https://forum.fudiabetes.org/u/TomH)\ **Post date:** [June 25, 2022, 12:13pm UTC](https://forum.fudiabetes.org/t/dumb-loop-questions/12834/5 "2022-06-25T12:13:05Z")
I wouldn’t worry about needing a code to give Insulet. The couple of time I called (admittedly prior to Loop) they just wanted a description of the event. What the others have said is where it would be, except I’d add the critical events log at Settings, Support, Export Critical Events; should be the last in a list of four choices. ---
**Author:** ![bkh](https://avatars.discourse-cdn.com/v4/letter/b/da6949/32.png) [@bkh](https://forum.fudiabetes.org/u/bkh)\ **Post date:** [June 25, 2022, 2:03pm UTC](https://forum.fudiabetes.org/t/dumb-loop-questions/12834/6 "2022-06-25T14:03:44Z")
In LOOP v2.2.9 (the latest released version, not the dev beta) there doesn’t seem to be a Support area under Settings. Anyway, what I actually did is take a screenshot when the pop-up announced the pod failure. If Eric could use his time machine to go back… ---
**Author:** ![Eric](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/eric/32/9209_2.png) [@Eric](https://forum.fudiabetes.org/u/Eric)\ **Post date:** [June 25, 2022, 4:09pm UTC](https://forum.fudiabetes.org/t/dumb-loop-questions/12834/7 "2022-06-25T16:09:57Z")
> [@bkh](#): > > Anyway, what I actually did is take a screenshot when the pop-up announced the pod failure. I am not sure Loop ever captured the event. I heard the pod alarm and tried to deactivate it, which didn’t work. And then I took the pod off and poked it with a paperclip to get it to be quiet. I didn’t look at Loop until later. So It may have never received the alarm. ---
**Author:** ![ClaudnDaye](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/claudndaye/32/5_2.png) [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)\ **Post date:** [June 25, 2022, 5:48pm UTC](https://forum.fudiabetes.org/t/dumb-loop-questions/12834/8 "2022-06-25T17:48:40Z")
You have to look for the fault codes. Those codes translate into the actual errors that occurred. Those codes are in the Issue Report. > **[Fault event codes · openaps/openomni Wiki](https://github.com/openaps/openomni/wiki/Fault-event-codes?fbclid=IwAR10KgPdxHr0xz5xhX89fSj13xYFVUnT2P0JdpKpymptYepXg_bwPapqdPQ)** > > Documentation and library for decoding omnipod communications. - Fault event codes · openaps/openomni Wiki