# Dexcom Share / Follow - Issue
**URL:** https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964
**Category:** C/GM
**Created:** [January 1, 2019, 12:33am UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964 "2019-01-01T00:33:38Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [January 1, 2019, 12:33am UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/1 "2019-01-01T00:33:38Z")
FYI - Dexcom Share/Follow stopped working about 1-1/2 ~ 2 hrs ago.
I just confirmed with Dexcom Technical Support that the problem is with the Dexcom servers and is not any sort of end-user issue.
No current eta on resolution.
They are aware and are working on it.
Unfortunately my T1D is out of the house at a sleepover so this is kinda crappy timing.
☹
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### Author:  [@glitzabetes](https://forum.fudiabetes.org/u/glitzabetes)
#### Post date: [January 1, 2019, 12:46am UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/2 "2019-01-01T00:46:23Z")
Interestingly I’ve had on and off data on Nightscout (which gets its data from the Share servers) for the last couple of hours but had it most recently updated about 20 minutes ago. I don’t use Follow though, maybe that’s part of the big issue.
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [January 1, 2019, 12:51am UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/3 "2019-01-01T00:51:57Z")
I use both the Dexcom Follow app on a tablet as well as the dia-metrics application on the computer which was written by @apmeyer27 (TUD link below). In the link, the author of the dia-metrics computer application makes mentions of a Nightscout Bridge.
Neither Follow on my tablet nor the dia-metrics on my computer are working.
Which is interesting that the Nightscout is working even if intermittently.
> **[Real Time Dexcom Data in Browser Tab](https://forum.tudiabetes.org/t/real-time-dexcom-data-in-browser-tab/71614)**
>
> So I recently acquired access to my real time Dexcom data thanks to this NightScout Bridge and a script written by Ben West Dexcom Bridge. Anyway I set up a webpage that auto-refreshes every minute and updates the browser tab to show my BG and a...
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [January 1, 2019, 1:36am UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/4 "2019-01-01T01:36:00Z")
Looks like Dexcom fixed their issue.
I have the last three readings now coming through on my Dexcom Follow app on my tablet.
EDIT: Or not. Nothing after those 3 readings.
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### Author:  [@Michel](https://forum.fudiabetes.org/u/Michel)
#### Post date: [January 1, 2019, 1:43pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/5 "2019-01-01T13:43:45Z")
Heh. We are in the Sahara right now (!!!) and we also ran into a share error when we had connectivity last night 🙂
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [January 1, 2019, 1:47pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/6 "2019-01-01T13:47:45Z")
I just called back Dex Tech Support.
Dexcom Technical Support informed me the issue was just resolved this morning on their end around 6 AM EST (more or less).
Tech Support said all users are not seeing immediate resolution and it could take from 2 ~ 24 hrs for the issue to be resolved for the end-user. Dexcom is seeing different resolution times based on who the end-user has for an internet provider. Which makes me think it possibly could have been a DNS issue but that is a guess.
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [January 1, 2019, 1:48pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/7 "2019-01-01T13:48:29Z")
> [@Michel](#):
>
> We are in the Sahara right now
I had no idea the Sahara had internet.
(I really don’t travel much.)
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### Author:  [@sensormentor](https://forum.fudiabetes.org/u/sensormentor)
#### Post date: [January 1, 2019, 2:59pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/8 "2019-01-01T14:59:52Z")
Yes we’ve had issues in the UK since 11pm GMT yesterday, Still going on now. Luckily we weren’t out at a neighbour’s party so we were able to check the master handset for readings. I would imagine it was a rather painful experience for those parents with T1 children who were out celebrating NYE. Nice timing Dexcom!
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [January 1, 2019, 3:08pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/9 "2019-01-01T15:08:30Z")
@sensormentor
It looked to me like Dexcom started having problems last night about 45 minutes prior to GMT New Year.
Could be coincidence if you believe in that sort of thing.
😛
We still show no cgm data uploaded into Clarity since last night.
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [January 1, 2019, 3:31pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/10 "2019-01-01T15:31:24Z")
@drbbennett posted a nice link over on TUD that gives a Dexcom system status of the Share cloud system.
> **[What is the Current Status of the Dexcom SHARE Service System?](https://www.dexcom.com/faq/what-status-dexcom-share-service-system-0)**
>
> What is the current status of the Dexcom Share server?
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### Author:  [@drbbennett](https://forum.fudiabetes.org/u/drbbennett)
#### Post date: [January 1, 2019, 3:32pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/11 "2019-01-01T15:32:14Z")
I was just gonna post that–thanks!
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [January 1, 2019, 3:39pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/12 "2019-01-01T15:39:26Z")
@drbbennett
Something is strange with that link. If you click on the link from the main G4 FAQ page:
[https://www.dexcom.com/faq/g4-platinum](https://www.dexcom.com/faq/g4-platinum)
And hit the link as:
==\> [https://www.dexcom.com/faq/what-status-dexcom-share-service-system-0?category=931](https://www.dexcom.com/faq/what-status-dexcom-share-service-system-0?category=931)
Note the extra parm of category at the end. It shows status:
> The Dexcom SHARE Cloud is working normally.
However if you hit the link as Dr.BB posted which does not have the extra parm at the end as:
==\> [https://www.dexcom.com/faq/what-status-dexcom-share-service-system-0](https://www.dexcom.com/faq/what-status-dexcom-share-service-system-0)
Then it shows a status:
> The Dexcom SHARE Cloud is temporarily down. We are working on restoring it and it should be up shortly. Continue using your CGM system normally and check back with Dexcom Share later.
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [January 1, 2019, 3:46pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/13 "2019-01-01T15:46:13Z")
We switched the iPhone which is running the G6 Mobile App from the house wifi over to the Phone Provider data plan. (ie - different internet provider).
Within minutes of switching over, we received a cgm data point onto the Follow tablet followed by another 5 minutes later.
This agrees with the information which Dexcom Technical Support provided me with earlier this morning. It would appear to corroborate that the Dexcom internal servers have been fixed but end-users may not see resolution for a number of hours depending on their internet provider.
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### Author:  [@drbbennett](https://forum.fudiabetes.org/u/drbbennett)
#### Post date: [January 1, 2019, 7:54pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/14 "2019-01-01T19:54:13Z")
Seems to be connecting now.
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [January 1, 2019, 8:17pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/15 "2019-01-01T20:17:10Z")
@drbbennett
I think depends on internet provider dns cache timing?
We have one network that it is working across and another for which it is not. Yet.
EDIT: Our other network just picked up and started working also.
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [November 30, 2019, 12:27pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/16 "2019-11-30T12:27:45Z")
Anybody else having problems with Dexcom Share / Follow?
Wondering if it is a problem on my end or if it is a Dexcom server issues.
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### Author:  [@EdD](https://forum.fudiabetes.org/u/EdD)
#### Post date: [November 30, 2019, 12:49pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/17 "2019-11-30T12:49:15Z")
@Thomas yes I have same issue. Also other users here… [https://mobile.twitter.com/hashtag/dexcom?lang=en](https://mobile.twitter.com/hashtag/dexcom?lang=en)
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [November 30, 2019, 1:26pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/18 "2019-11-30T13:26:05Z")
Maybe a login/authentication issue for the data for USA customers?
The international login appears to be functional.
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [November 30, 2019, 1:28pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/19 "2019-11-30T13:28:59Z")
Still not working for us since 2am.
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### Author:  [@Trying](https://forum.fudiabetes.org/u/Trying)
#### Post date: [November 30, 2019, 1:39pm UTC](https://forum.fudiabetes.org/t/dexcom-share-follow-issue/5964/20 "2019-11-30T13:39:42Z")
Same here, still not working.
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