# Dexcom needs to get it together or they'll never make money again!

**URL:** <https://forum.fudiabetes.org/t/dexcom-needs-to-get-it-together-or-theyll-never-make-money-again/7043>\
**Category:** C/GM\
**Created:** [March 22, 2019, 5:59pm UTC](https://forum.fudiabetes.org/t/dexcom-needs-to-get-it-together-or-theyll-never-make-money-again/7043 "2019-03-22T17:59:10Z")\
**Posts on this page:** 3\
**Page:** 2

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**Author:** ![Entropy512](https://avatars.discourse-cdn.com/v4/letter/e/7ea924/32.png) [@Entropy512](https://forum.fudiabetes.org/u/Entropy512)\
**Post date:** [April 27, 2019, 11:34pm UTC](https://forum.fudiabetes.org/t/dexcom-needs-to-get-it-together-or-theyll-never-make-money-again/7043/21 "2019-04-27T23:34:55Z")

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> [@TravelingOn](#):
>
> > [@Katers87](#):
> >
> > I’ve never thought a distributor would be a better scenario.
> 
> In our experience working with Byram healthcare was frustrating enough that we did not use the CGM for years because of it. It was an unmitigated disaster. Once we could finally get away from Byram, it was worth using the CGM again. Clearly, YMMV. I am sorry that you have been struggling with Dexcom lately, it is very strange that they would not get it taken care of. ☹

Thanks for that info… I’ll put them on my “look out for these guys” list.

I basically stopped using CGM as a result of switching employers, which switched insurance to a provider that forced me to deal with Edgepark’s utter incompetence.

I’m hoping I can go directly to Dexcom again with my next order (my company switched insurance providers)

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**Author:** ![MM2](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/mm2/32/3032_2.png) [@MM2](https://forum.fudiabetes.org/u/MM2)\
**Post date:** [April 28, 2019, 12:33am UTC](https://forum.fudiabetes.org/t/dexcom-needs-to-get-it-together-or-theyll-never-make-money-again/7043/22 "2019-04-28T00:33:08Z")

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> [@Entropy512](#):
>
> Thanks for that info… I’ll put them on my “look out for these guys” list.

I have used Byram for last 5 years, for dexcom and pump supplies. Only one problem, and was fixed immediately. (They shipped G5 transmitter instead of G4. Had G4 1 day later, and returned G5.)

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<div class="post-metadata">

**Author:** ![Entropy512](https://avatars.discourse-cdn.com/v4/letter/e/7ea924/32.png) [@Entropy512](https://forum.fudiabetes.org/u/Entropy512)\
**Post date:** [April 28, 2019, 12:35am UTC](https://forum.fudiabetes.org/t/dexcom-needs-to-get-it-together-or-theyll-never-make-money-again/7043/23 "2019-04-28T00:35:00Z")

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> [@MM2](#):
>
> > [@Entropy512](#):
> >
> > Thanks for that info… I’ll put them on my “look out for these guys” list.
> 
> I have used Byram for last 5 years, for dexcom and pump supplies. Only one problem, and was fixed immediately. (They shipped G5 transmitter instead of G4. Had G4 1 day later, and returned G5.)

OK, seems like not everyone has had issues with them, so maybe if I wind up getting routed to them I might be OK.

I’ve had major issues with every single interaction I’ve ever had with Edgepark, and my endo didn’t have any kind words for them either.

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