# Dexcom App is crashing after update
**URL:** https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760
**Category:** Apps
**Tags:** dexcom
**Created:** [July 6, 2024, 5:46am UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760 "2024-07-06T05:46:41Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@CeDe](https://forum.fudiabetes.org/u/CeDe)
#### Post date: [July 6, 2024, 5:46am UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/1 "2024-07-06T05:46:41Z")
Is it just me, or is the Dexcom app crashing on other people’s iPhones as well?
The app, or IOS, displays a screen declaring:
App Stopped Alert
The Dexcom CGM app is no longer working correctly…
I thought the first time this happened that it was an upgrade issue. Has happened twice now, over a span of 5 days
the particulars
Dexcom G6
Dexcom app version 1.12.0
“Bug fixes and upgrades”
iPhone Xs, IOS 17.5.1
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### Author:  [@Eric](https://forum.fudiabetes.org/u/Eric)
#### Post date: [July 6, 2024, 4:11pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/2 "2024-07-06T16:11:15Z")
You are not alone with that. It’s a thing that’s going around.
> [@My Dexcom G6 App Failed](https://forum.fudiabetes.org/t/my-dexcom-g6-app-failed/14744):
>
> I’ve never had this happen before… …at 5:40AM I was woken up by a new sound I’ve never heard from my phone or my Dexcom app. The app stated that it had failed, needed to be removed and reinstalled, then restarted. Fortunately I had the box from the current transmitter so I was able to scan that QR code when I had to set up the app again…but I had to go No Code on the sensor bc I don’t keep the papers from them. Has anyone else had this happen with Dexcom or the G6 specifically? …
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### Author:  [@bostrav59](https://forum.fudiabetes.org/u/bostrav59)
#### Post date: [July 6, 2024, 9:25pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/3 "2024-07-06T21:25:32Z")
happened to me today as well. I had to uninstall the app, download the app again from the apple store and then get it set up. But the CGM on my tandem pump was fine…
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### Author:  [@JasminesDad](https://forum.fudiabetes.org/u/JasminesDad)
#### Post date: [July 6, 2024, 11:33pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/4 "2024-07-06T23:33:55Z")
Same here. Sensor/transmitter is fine and O5 PDM reads numbers like normal. Problem is the app continues to crash even after deleting the app and reinstalling/ following all of the dexcom prompts. I’m on my fourth time through this delete app, start over from scratch and it keeps failing with same message. Any ideas or fixes I’m all ears. I plan to call dexcom tomorrow.
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### Author:  [@bostrav59](https://forum.fudiabetes.org/u/bostrav59)
#### Post date: [July 7, 2024, 12:29am UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/5 "2024-07-07T00:29:17Z")
> [@JasminesDad](#):
>
> Any ideas or fixes I’m all ears.
Sounds like you’re doing everything. I did have to do it twice - because i didn’t delete the app off my iphone the first time through. But once I deleted the app on the iphone and then reinstalled it, i had to give it my transmitter id and sensor id and then it started right up.
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### Author:  [@Eric](https://forum.fudiabetes.org/u/Eric)
#### Post date: [July 7, 2024, 5:57pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/6 "2024-07-07T17:57:52Z")
This may help prevent things like this in the future - turn off automatic app updates.
As numbered in the image below, the steps are:
1. Go to Settings
2. Go to App Store
3. Scroll down to “Automatic Downloads”
4. Turn off the “App Updates - Automatically install new app updates.”
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### Author:  [@JasminesDad](https://forum.fudiabetes.org/u/JasminesDad)
#### Post date: [July 7, 2024, 11:13pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/7 "2024-07-07T23:13:59Z")
I chatted with dexcom support today and they recommended to do as @Eric recommended and disable auto updates (for both apps and for the iOS). Dexcom did say this is a known issue but had nothing else to add other than to disable the updates and reinstall the app.
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### Author:  [@Marie](https://forum.fudiabetes.org/u/Marie)
#### Post date: [July 8, 2024, 1:32am UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/8 "2024-07-08T01:32:55Z")
After the ap crashed twice he called Dexcom and they said to delete the ap, don’t remove the sensor, redownload the ap. That seemed to be the best solve for now. He had to enter in all the information still, but it did start working and it hasn’t failed again (yet). This was about 5 days ago. That was Dexcom’s only answer, they know there is an issue and are working on it. He didn’t have his phone on auto updates.
Knock on wood, I don’t want to jinx it. But mine has not failed and I’ve had no issues. I had updated my phone but not the Dexcom ap, I haven’t updated that for a while as I learned my lesson from before. You don’t always get an improvement. I have to wonder if that’s the difference.
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### Author:  [@CeDe](https://forum.fudiabetes.org/u/CeDe)
#### Post date: [July 8, 2024, 2:58am UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/9 "2024-07-08T02:58:29Z")
I have this set, and it is a fine suggestion to anyone who has not already updated the app. I take responsibility for bonking the ‘update all’ button.
I mistakenly assumed that Dexcom had some degree of software quality control, testing, or configuration management.
Would be nice if there was at least some form of rollback to run a previous (non-crashing) version
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### Author:  [@Rev](https://forum.fudiabetes.org/u/Rev)
#### Post date: [July 8, 2024, 11:51pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/10 "2024-07-08T23:51:14Z")
My grandson has deleted and reinstalled the app for the last 2 weeks and still having problems dexcom was suppose to call me back with some answers and still haven’t gotten any call back or solution so I am at a total loss and he has redone the delete and reinstalled at least 10 times and still not working today
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### Author:  [@bob.carlson](https://forum.fudiabetes.org/u/bob.carlson)
#### Post date: [July 9, 2024, 12:43pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/11 "2024-07-09T12:43:12Z")
Welcome Rev, did grandson follow advice to turn off App Downloads and App Updates in his app store settings? If not, try that. My G6 app has been working _okay_ since doing that, though I have lost the graph from the bottom of my Dexcom homescreen and I now need to turn the screen 90 degrees to view my actual trend curve. At least the app is now mostly functional!
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### Author:  [@bob.carlson](https://forum.fudiabetes.org/u/bob.carlson)
#### Post date: [July 9, 2024, 12:48pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/12 "2024-07-09T12:48:53Z")
I also have this quirky thing where sometimes the app at first does not display fully when I click on it. In that case I need to clear the page and click on the app a second time and then the current BGL appears in the circle, but trend graph remains absent and must be accessed by rotating the iPhone screen.
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### Author:  [@TomH](https://forum.fudiabetes.org/u/TomH)
#### Post date: [July 9, 2024, 1:38pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/13 "2024-07-09T13:38:51Z")
@Rev I recommend you tell him to delete the app completely, re-download it, then install and connect. If he gets a warning about deleting all data, respond yes to do so. The trick seems to be starting as completely fresh as possible.
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### Author:  [@Randygator](https://forum.fudiabetes.org/u/Randygator)
#### Post date: [July 11, 2024, 1:51pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/14 "2024-07-11T13:51:12Z")
Sorry about that.
Android is working just fine.
Maybe get away from the Corporate Dictator Apple?
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### Author:  [@John58](https://forum.fudiabetes.org/u/John58)
#### Post date: [July 11, 2024, 5:44pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/15 "2024-07-11T17:44:44Z")
That’s not helping, @Randygator……not appreciated.
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### Author:  [@Randygator](https://forum.fudiabetes.org/u/Randygator)
#### Post date: [July 11, 2024, 6:55pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/16 "2024-07-11T18:55:17Z")
Just saying that Android is working, so it is an Apple-Dexcom issue.
Apple is hard to work with from the App side.
Just letting Android users know that their App is working ok.
Didn’t want to offend, but one shouldn’t be so touchy.
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [July 11, 2024, 10:35pm UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/17 "2024-07-11T22:35:21Z")
Many of us, myself included, used to be Android users, but if we wanted to Loop (with the DIY Omniloop artificial pancreas app), that was only supported by Apple devices.
That’s why I personally switched.
Nowadays you can get it other ways, but the original version was only supported by iPhones. After being an iPhone user for the past 7 years I don’t think i’d go back to android either…have just gotten used to the iPhone now.
After 8 years our son, now 10, keeps around a 6.0 A1C, all with the help of the Omniloop app. So, I am personally very thankful to have switched and been able to receive that aid.
I have noticed battery life seems to always be worse than Android and the cameras (at least all the iPhones I’ve ever owned) are not as good as Android phone cameras. But more apps are available through the Apple Store than Google Play store.
So far I haven’t had this issue being described and I’m knocking on wood that we don’t. But I’m sympathetic to those who are having these issues.
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### Author:  [@jim26](https://forum.fudiabetes.org/u/jim26)
#### Post date: [July 12, 2024, 12:26am UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/18 "2024-07-12T00:26:33Z")
> [@ClaudnDaye](#):
>
> That’s why I personally switched.
I use android just to annoy my wife…lol (kind of joking).
Unfortunately for me, commercial diabetes releases (i.e Tandem) Apple is always first then Samsung devices when they get around to it.
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### Author:  [@Randygator](https://forum.fudiabetes.org/u/Randygator)
#### Post date: [July 12, 2024, 11:05am UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/19 "2024-07-12T11:05:42Z")
Understand
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### Author:  [@Randygator](https://forum.fudiabetes.org/u/Randygator)
#### Post date: [July 12, 2024, 11:06am UTC](https://forum.fudiabetes.org/t/dexcom-app-is-crashing-after-update/14760/20 "2024-07-12T11:06:59Z")
I understand
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