# Changing Batteries in PDM caused POD error? **URL:** \ **Category:** Pump\ **Tags:** omnipod\ **Created:** [May 15, 2018, 7:26pm UTC](https://forum.fudiabetes.org/t/changing-batteries-in-pdm-caused-pod-error/4035 "2018-05-15T19:26:20Z")\ **Posts on this page:** 6\ **Page:** 2
**Author:** ![TravelingOn](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/travelingon/32/1583_2.png) [@TravelingOn](https://forum.fudiabetes.org/u/TravelingOn)\ **Post date:** [March 1, 2019, 2:26pm UTC](https://forum.fudiabetes.org/t/changing-batteries-in-pdm-caused-pod-error/4035/21 "2019-03-01T14:26:06Z")
Heck, maybe they wanted it back and EH didn’t ship it. He’s trying to actually sleep. So I can’t ask. 😂 I’m glad you’re getting a new one. It’s a bummer when that stuff malfunctions. This was a great thread about how the basal will keep running when the PDM isn’t. Thanks to you for a good question @T1Allison and to @Eric for the detailed info. That reminds me: does everyone know you can mail back your expired pods? They’ll send a bag to ship them. ---
**Author:** ![Beacher](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@Beacher](https://forum.fudiabetes.org/u/Beacher)\ **Post date:** [March 1, 2019, 2:48pm UTC](https://forum.fudiabetes.org/t/changing-batteries-in-pdm-caused-pod-error/4035/22 "2019-03-01T14:48:16Z")
> [@TravelingOn](#): > > That reminds me: does everyone know you can mail back your expired pods? They’ll send a bag to ship them. Still? I thought they cancelled that program in the States. Over on TUD people complain about that now and again. Canadians can still return theirs. ---
**Author:** ![TravelingOn](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/travelingon/32/1583_2.png) [@TravelingOn](https://forum.fudiabetes.org/u/TravelingOn)\ **Post date:** [March 1, 2019, 3:45pm UTC](https://forum.fudiabetes.org/t/changing-batteries-in-pdm-caused-pod-error/4035/23 "2019-03-01T15:45:25Z")
> [@Beacher](#): > > Still? I thought they cancelled that program in the States. Over on TUD people complain about that now and again. Canadians can still return theirs. Dude, maybe they DID cancel it. But I’ve got a bunch of the mailers when they fill up I send them off. Awkward! > **[What to Do with Used Diabetes Supplies?](https://www.healthline.com/diabetesmine/diabetes-supplies-disposal-and-recycling)** > > DiabetesMine looks into planet-friendly options for recycling and disposing of used diabetes devices and other medical supplies. You’re right according to this! Man. That’s a bummer. Clearly a trip to Canada with a suitcase full of used pods is in order. And a frustrated phone call to Insulet is also in order. ---
**Author:** ![Niki](https://avatars.discourse-cdn.com/v4/letter/n/c57346/32.png) [@Niki](https://forum.fudiabetes.org/u/Niki)\ **Post date:** [December 29, 2020, 4:38pm UTC](https://forum.fudiabetes.org/t/changing-batteries-in-pdm-caused-pod-error/4035/24 "2020-12-29T16:38:30Z")
When my teen is changing the battery in his pod it is asking him to reset the date and then he has to change his pod again. Not only are we wasting pods but he has to wait 3 hours to take any insulin. Thank God it’s not asking us to put in insulin information again… But I understand the pods are under warranty but wouldn’t this be a manufacturer defect? I have twin boys and only one of them is having this issue so I was hoping somebody could tell me if I could get another meter insulet Corp.? We don’t use that company for our supplies anymore because they don’t accept the new insurance so I don’t know if the pod would still be under a warranty with them. I know they told me before you could get a new meter once a year. The only reason I’m asking on here is because I was on hold for about 2 hours and I really don’t want to wait on hold if there’s nothing I can do. So if somebody hasn’t answered to this question I would really appreciate it! ---
**Author:** ![CatLady](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/catlady/32/36_2.png) [@CatLady](https://forum.fudiabetes.org/u/CatLady)\ **Post date:** [December 29, 2020, 4:43pm UTC](https://forum.fudiabetes.org/t/changing-batteries-in-pdm-caused-pod-error/4035/25 "2020-12-29T16:43:24Z")
> [@Niki](#): > > When my teen is changing the battery in his pod it is asking him to reset the date and then he has to change his pod again. This happened to me when the PDM internal battery was failing. One clue is that the clock no longer keeps the correct time. Insulet overnighted me a new PDM—no problem since then. ---
**Author:** ![ClaudnDaye](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/claudndaye/32/5_2.png) [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)\ **Post date:** [December 29, 2020, 4:54pm UTC](https://forum.fudiabetes.org/t/changing-batteries-in-pdm-caused-pod-error/4035/26 "2020-12-29T16:54:28Z")
I had remembered this from the past and although we don’t use the PDM anymore, I did a bit of searching and found a couple posts where it was briefly discussed. > [@In the past 36 hours](https://forum.fudiabetes.org/t/in-the-past-36-hours/5904/6): > > Must be something in the air! I hope things get better for you soon! Oh, and as an aside, with the ‘battery’ issue…make sure you do NOT change it mid-session. slight_smile We changed our batteries once with pump installed and when we tried to turn it back on, we received an error. Even though the internal battery is supposed to remember temporary data, it appears we lost all the data and had to wait 2 hours to start using it again. Best to change batteries (at least in the Omnipod PDM) b… > [@Yet another Omnipod PDM failure slight\_smile](https://forum.fudiabetes.org/t/yet-another-omnipod-pdm-failure/2795/5): > > You should plan your battery changes for when you change your pod (not every time you change your pod, but just when the battery is low). The only thing wrong with your PDM is the internal battery is bad. The internal battery is only used to maintain date and time when you change batteries. I have a PDM like that, but I haven’t had it replaced. When the battery indicator shows it is low, I just change the batteries at pod change time. Anyway, this would be worth mentioning to people starting… Hope some of this helps in perhaps preventing it in the future. As far as the replacement, I wouldn’t think so if you’re not one of their customers but I could be wrong. [Previous page](https://forum.fudiabetes.org/t/changing-batteries-in-pdm-caused-pod-error/4035.md?page=1)