# Android t:connect mobile app keeps getting a bluetooth error **URL:** \ **Category:** Type 1 & LADA\ **Created:** [October 10, 2022, 3:17pm UTC](https://forum.fudiabetes.org/t/android-t-connect-mobile-app-keeps-getting-a-bluetooth-error/13231 "2022-10-10T15:17:36Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![bsmorgan](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@bsmorgan](https://forum.fudiabetes.org/u/bsmorgan)\ **Post date:** [October 10, 2022, 3:17pm UTC](https://forum.fudiabetes.org/t/android-t-connect-mobile-app-keeps-getting-a-bluetooth-error/13231/1 "2022-10-10T15:17:36Z")
I have a Samsung Galaxy S22 and just recently updated the t:connect mobile app as my phone is now supported for remote bolus. I’m now getting a Bluetooth Error that requires that I unpair and pair the pump. Its happening about once a day. The unpair / pair process is a P.I.T.A. because of the long code that needs to be entered. I’m 90% sure it is this latest app version. Is anyone else having this issue? ---
**Author:** ![Teerok](https://avatars.discourse-cdn.com/v4/letter/t/9fc29f/32.png) [@Teerok](https://forum.fudiabetes.org/u/Teerok)\ **Post date:** [October 10, 2022, 5:27pm UTC](https://forum.fudiabetes.org/t/android-t-connect-mobile-app-keeps-getting-a-bluetooth-error/13231/2 "2022-10-10T17:27:38Z")
Have you brought this up to their Tech Support? wondering what they told you ---
**Author:** ![bsmorgan](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@bsmorgan](https://forum.fudiabetes.org/u/bsmorgan)\ **Post date:** [October 10, 2022, 5:58pm UTC](https://forum.fudiabetes.org/t/android-t-connect-mobile-app-keeps-getting-a-bluetooth-error/13231/3 "2022-10-10T17:58:54Z")
Yes, I’ve called their tech support on the second, third, and fourth time it happened. Today they finally acknowledged it is a known issue and will call me or email me when they have a solution. ---
**Author:** ![Chris](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/chris/32/382_2.png) [@Chris](https://forum.fudiabetes.org/u/Chris)\ **Post date:** [October 10, 2022, 6:24pm UTC](https://forum.fudiabetes.org/t/android-t-connect-mobile-app-keeps-getting-a-bluetooth-error/13231/4 "2022-10-10T18:24:29Z")
If no one else has a solution, would very much appreciate you posting the solution that is eventually provided to you. ---
**Author:** ![bsmorgan](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@bsmorgan](https://forum.fudiabetes.org/u/bsmorgan)\ **Post date:** [October 10, 2022, 7:15pm UTC](https://forum.fudiabetes.org/t/android-t-connect-mobile-app-keeps-getting-a-bluetooth-error/13231/5 "2022-10-10T19:15:16Z")
I posted before today’s “leave your number and we’ll keep your place in line and call you” callback happened so I was looking to see if I was the only one with this issue. Now that they have acknowledged that it is a “known issue” (or I’ve bugged them enough that they are blowing me off), I have to trust that they will find the problem and fix it. Most likely with a new revision of the Android app. Judging from the speed with which they added the S22 to the remote bolus list, I’m guessing at least three months for a fix. ---
**Author:** ![bsmorgan](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@bsmorgan](https://forum.fudiabetes.org/u/bsmorgan)\ **Post date:** [June 12, 2023, 3:18pm UTC](https://forum.fudiabetes.org/t/android-t-connect-mobile-app-keeps-getting-a-bluetooth-error/13231/6 "2023-06-12T15:18:00Z")
Tandem finally fixed this problem. ---
**Author:** ![elver](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/elver/32/8772_2.png) [@elver](https://forum.fudiabetes.org/u/elver)\ **Post date:** [June 13, 2023, 4:14am UTC](https://forum.fudiabetes.org/t/android-t-connect-mobile-app-keeps-getting-a-bluetooth-error/13231/7 "2023-06-13T04:14:00Z")
@bsmorgan that was a speedy fix! Thanks for keeping us updated 😀 ---
**Author:** ![bsmorgan](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@bsmorgan](https://forum.fudiabetes.org/u/bsmorgan)\ **Post date:** [June 13, 2023, 4:13pm UTC](https://forum.fudiabetes.org/t/android-t-connect-mobile-app-keeps-getting-a-bluetooth-error/13231/8 "2023-06-13T16:13:25Z")
Your definition of “speedy” and mine are completely different 🤪