# A record Insulet support call!

**URL:** <https://forum.fudiabetes.org/t/a-record-insulet-support-call/9774>\
**Category:** Vendors\
**Created:** [May 18, 2020, 11:42pm UTC](https://forum.fudiabetes.org/t/a-record-insulet-support-call/9774 "2020-05-18T23:42:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Eric](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/eric/32/9209_2.png) [@Eric](https://forum.fudiabetes.org/u/Eric)\
**Post date:** [May 18, 2020, 11:42pm UTC](https://forum.fudiabetes.org/t/a-record-insulet-support-call/9774/1 "2020-05-18T23:42:01Z")

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I just had a support call with Insulet to get a replacement for a pod that had an alarm.

## 4 minutes total!

That includes listening to the greeting, punching in the numbers to get to the right support category, verifying all my info with the rep - name, phone number address, birthday - giving the error code, the lot number, the pod sequence number, describing the issue…the whole thing! And also getting the pod replaced!

The dude was a speed talker, and I did not waste any time either. **4 minutes!**

I could not believe it!

![image](https://canada1.discourse-cdn.com/flex030/uploads/fudiabetes/original/2X/3/32aef4f29aaf795d521dce0a4085299f55ab6a85.png)

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What’s your best?

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**Author:** ![cogdog](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/cogdog/32/5436_2.png) [@cogdog](https://forum.fudiabetes.org/u/cogdog)\
**Post date:** [May 19, 2020, 2:30pm UTC](https://forum.fudiabetes.org/t/a-record-insulet-support-call/9774/2 "2020-05-19T14:30:42Z")

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I’ve come to expect at least ~15 minutes with all the detailed questions they ask. But I was impressed the last time I called to have a faulty one replaced, they also were willing to replace one I was responsible for knocking off my arm when I caught it on a car door.

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**Author:** ![Trying](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/trying/32/4078_2.png) [@Trying](https://forum.fudiabetes.org/u/Trying)\
**Post date:** [May 19, 2020, 2:56pm UTC](https://forum.fudiabetes.org/t/a-record-insulet-support-call/9774/3 "2020-05-19T14:56:39Z")

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That is great. I usually get asked lot’s of questions but usually they will replace the pod w/out me sending back the bad one. A few times, I’m using an expired pod, unbeknown to me, so they won’t replace it.

I wish Dexcom would speed up their support calls, too!

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**Author:** ![Beacher](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@Beacher](https://forum.fudiabetes.org/u/Beacher)\
**Post date:** [May 19, 2020, 10:34pm UTC](https://forum.fudiabetes.org/t/a-record-insulet-support-call/9774/4 "2020-05-19T22:34:05Z")

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It’s been so long since I’ve had to call, but I don’t ever remember it taking too long. Except when this particularly fun woman agent and I wanted to yap about the state of the world.