# 670G Toubleshooting **URL:** \ **Category:** C/GM\ **Created:** [July 13, 2018, 3:40pm UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474 "2018-07-13T15:40:15Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![jenny](https://avatars.discourse-cdn.com/v4/letter/j/e9bcb4/32.png) [@jenny](https://forum.fudiabetes.org/u/jenny)\ **Post date:** [July 13, 2018, 3:40pm UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/1 "2018-07-13T15:40:16Z")
My pump is not detecting my transmitter Any suggestions? Ive changed sensor and charged transmitter. ---
**Author:** ![bkh](https://avatars.discourse-cdn.com/v4/letter/b/da6949/32.png) [@bkh](https://forum.fudiabetes.org/u/bkh)\ **Post date:** [July 14, 2018, 4:48pm UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/2 "2018-07-14T16:48:14Z")
What kind of pump? What kind of sensor? I’ve heard something along the lines of a Dexcom G5 might have trouble pairing with a t:slim X2 if it is currently paired to a receiver (or was it a phone?) Anyway, the solution was to force the old device to forget about the G5 transmitter, maybe by telling the old device to pair with a new transmitter with a fake transmitter ID like 000000. Since you say you charged the transmitter that means you’re not using a Dexcom. Maybe Medtronic? In that case I’d suggest to call the Medtronic help line. They have an organized way of solving problems. ---
**Author:** ![Nickyghaleb](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@Nickyghaleb](https://forum.fudiabetes.org/u/Nickyghaleb)\ **Post date:** [July 14, 2018, 6:11pm UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/3 "2018-07-14T18:11:15Z")
If you’re using the 670G and still having a problem, you can delete your sensor from your pump and reconnect. Have you done that already? ---
**Author:** ![Nickyghaleb](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@Nickyghaleb](https://forum.fudiabetes.org/u/Nickyghaleb)\ **Post date:** [July 15, 2018, 4:28am UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/4 "2018-07-15T04:28:22Z")
Hi again… I’m not sure if you’re still there or will ever be back, but I just posted a video a couple of days ago on how to delete and reconnect a transmitter from the pump. I’m going to post a link here… but don’t want to do anything that is either weird or stepping on anyone’s toes so IF this is not okay (@Eric, @Sam, and others??), please let me know or just tear it down… [https://www.youtube.com/watch?v=va5BWgd7meU](https://www.youtube.com/watch?v=va5BWgd7meU) ---
**Author:** ![ClaudnDaye](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/claudndaye/32/5_2.png) [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)\ **Post date:** [July 15, 2018, 4:29am UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/5 "2018-07-15T04:29:22Z")
Totally fine. We are an information sharing group ---
**Author:** ![Sam](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/sam/32/10595_2.png) [@Sam](https://forum.fudiabetes.org/u/Sam)\ **Post date:** [July 15, 2018, 4:30am UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/6 "2018-07-15T04:30:09Z")
Not sure what the concern is… but I can assure you it’s 100% fine to post links to your YouTube channel in which you’re discussing a relevant topic. I’ll look forward to watching it! ---
**Author:** ![ClaudnDaye](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/claudndaye/32/5_2.png) [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)\ **Post date:** [July 15, 2018, 4:32am UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/7 "2018-07-15T04:32:06Z")
She’s just paranoid… Probably used to tight wad forums with uncool people overseeing operations. 😃 ---
**Author:** ![Nickyghaleb](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@Nickyghaleb](https://forum.fudiabetes.org/u/Nickyghaleb)\ **Post date:** [July 15, 2018, 4:32am UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/8 "2018-07-15T04:32:22Z")
Oh, there’s no need for all of that. 😃 i’d like to keep any respect i may have earned around here intact. 😃 ---
**Author:** ![Nickyghaleb](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@Nickyghaleb](https://forum.fudiabetes.org/u/Nickyghaleb)\ **Post date:** [July 15, 2018, 4:35am UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/9 "2018-07-15T04:35:36Z")
It all just very weird… but i swear, as boring as they are to watch, they have good information. For the lost 670G people out there… because there are a few. 😃 Anyway… I’ll save my creative dance videos for later… since they’re not quite as on point. 😃 ---
**Author:** ![Sam](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/sam/32/10595_2.png) [@Sam](https://forum.fudiabetes.org/u/Sam)\ **Post date:** [July 15, 2018, 4:37am UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/10 "2018-07-15T04:37:08Z")
> [@ClaudnDaye](#): > > Probably used to tight wad forums with uncool people overseeing operations I can’t imagine what you mean… ---
**Author:** ![bkh](https://avatars.discourse-cdn.com/v4/letter/b/da6949/32.png) [@bkh](https://forum.fudiabetes.org/u/bkh)\ **Post date:** [July 15, 2018, 3:41pm UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/11 "2018-07-15T15:41:26Z")
> [@Sam](#): > > I can’t imagine what you mean… I suspect that ClaudnDaye just misspoke; read it as “Probably used to Tight Unwad diabetes forums…” ---
**Author:** ![Chris](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/chris/32/382_2.png) [@Chris](https://forum.fudiabetes.org/u/Chris)\ **Post date:** [July 16, 2018, 4:14pm UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/12 "2018-07-16T16:14:48Z")
Hey Nicky, you have proven yourself here. There are many that would go to bat for you at this point. Other than trying to run a business by scamming your fellow FUDer’s there isn’t much that we would find a problem with. Enjoy, you have found a home base for information sharing about the big D. ---
**Author:** ![Nickyghaleb](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@Nickyghaleb](https://forum.fudiabetes.org/u/Nickyghaleb)\ **Post date:** [July 16, 2018, 4:27pm UTC](https://forum.fudiabetes.org/t/670g-toubleshooting/4474/13 "2018-07-16T16:27:32Z")
And every time I think you guys can’t be any nicer… I’m really here to learn, and I have already grown exponentially since hanging around. I’m running now… coolest thing in the world… and playing around with my insulin… overall just learning how to be a diabetic of healthy mind and body. So most of what I’ll do here is just that… and maybe some general harassing and “stream of consciousness-ing”, as I’ve been told I do. 🤨 But if there happens to be someone who’s looking for something specific to the 670G, well, I’ve got words. 😁 Thank you, Chris. You made my day. 🤗